IVR system

Bank workers now have significantly less work to do because of automation technologies. Customer service representatives, much like bank tellers, can now benefit from IVR automation. In this article, we’ll define IVR, explain its significance in banking, and explore its varied applications. What Is Interactive Voice Response in the Banking Industry? Customers of a bank can use their phone’s keypad or voice commands to communicate with the bank using an Interactive Voice Response (IVR) system, which is a computer-based system. Banks frequently employ this technology, accessible via a special phone number, to field consumer calls and inquiries in an automated fashion. Customers in the banking industry can use IVR systems to perform a wide range of self-service banking transaction...